Refund Policy

At Nirwana.ai, we prioritize the satisfaction of our customers with our innovative interior design AI software. Understanding the critical role our tools play in realizing your creative aspirations, we stand firmly behind the quality and efficacy of our offerings. Nevertheless, should our product not meet your expectations, we extend a straightforward refund policy.

Eligibility for Refund

Customers dissatisfied with their Nirwana.ai software purchase are eligible for a full refund under the following conditions: A refund request must be submitted within 15 days following the original purchase. The request must include a valid reason for dissatisfaction, highlighting why the software failed to align with your expectations or specific requirements. Proof of purchase must accompany your refund request. Process for Requesting a Refund To proceed with a refund request, kindly adhere to the steps outlined below:

• Reach out to our support team via email at socials@nirwana.ai, using "Refund Request" as your subject line.

• Your email should include proof of purchase, a comprehensive explanation of your dissatisfaction, and any particular issues encountered.

• Attach any relevant screenshots or documents to bolster your refund case.

Upon receipt of your request, our team will review the provided details and may contact you for further information or clarifications. Once your refund is approved, the amount will be credited back to your original payment method within 7-10 business days.

Exclusions

Please be aware that our refund policy does not cover:

• Charges for consultancy or customization services rendered in conjunction with Nirwana.ai's software usage.

• Requests for refunds submitted beyond the 15-day period post-purchase.

• Products acquired through unauthorized channels or third-party vendors.

Commitment to Improvement

Nirwana.ai is dedicated to the continuous enhancement of our software and customer service. We value your feedback and urge you to share your suggestions or concerns.

Contact Information

Should you have any questions regarding this refund policy or wish to offer feedback, please contact us at: Email: socials@nirwana.ai

Website: https://www.nirwana.ai/#

Your patronage is greatly valued, and we are committed to ensuring that your experience with Nirwana.ai not only meets but exceeds your expectations.